UnitedHealth gives timeline for Change restoration: payments up by late next week

Change Healthcare’s parent company said it’ll have its electronic payment function up and running by late next week after a February cyberattack took many of its systems offline. Its claims network and software will take longer.

UnitedHealth Group said clients will be able to reconnect to Change’s electronic payment system on March 15. Since the company announced the attack on Feb. 21, hospitals, pharmacies, and other health care providers have had varying degrees of difficulty getting paid for their services, with some racking up significant claims backlogs. The company said it expects to begin testing connectivity to its claims network and software on March 18, restoring connectivity through that week.

UnitedHealth, which bought Change in 2022, said in a news release it has been working “aggressively” to restore services since it announced the attack.

STAT+ Exclusive Story

Already have an account? Log in

This article is exclusive to STAT+ subscribers

Unlock this article — plus daily market-moving biopharma analysis — by subscribing to STAT+.

Already have an account? Log in

Already have an account? Log in

Individual plans

Group plans

Monthly

$39

Totals $468 per year

$39/month Get Started

Totals $468 per year

Starter

$30

for 3 months, then $39/month

$30 for 3 months Get Started

Then $39/month

Annual

$399

Save 15%

$399/year Get Started

Save 15%

11+ Users

Custom

Savings start at 25%!

Request A Quote Request A Quote

Savings start at 25%!

2-10 Users

$300

Annually per user

$300/year Get Started

$300 Annually per user

View All Plans

Get unlimited access to award-winning journalism and exclusive events.

Subscribe

Log In